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The following information applies to orders placed via the Arthauss website, over the phone and in our showroom:
RETURNS AND CANCELLATIONS
You must let us know within 5 days of delivery if something is damaged, faulty, or missing from your order as this speeds up the claims process, otherwise it may take extra time for the courier service to investigate the claim.
You also have 14 days from the day of the delivery to contact us if you decide you want to return some or all of your order.
Unfortunately, we are unable to offer a collection service for returning an unused item, arrangement would need to be made by yourself to return the item to us.
Please be aware that unwanted items must not have been used and must be received back in pristine condition so they can be resold. This means that you would be unable to return an item that you have assembled.
Refunds are issued within 30 days of receipt of goods and ONLY after we have inspected them for damage.
If any of your items return looking like they’ve been used or damaged, the item will only sell at a reduced value, in which case you will charged for that loss.
We reserve the right to withhold all or part of your refund if items are returned damaged, so we encourage you to return your item in its original packaging. Please ensure the item is really well wrapped with sturdy and impact absorbing material.
Once you have taken mattresses, mattress toppers and pillows out of their original packages, you cannot return them. If you wish to test a mattress, mattress topper or pillow please keep it wrapped until you are sure you want to keep it.