Our office and warehouse will be closed between 23rd December 2019 and 5th January 2020. We will be re-opening on 6th January and will respond to any queries as soon as we can. Please read our CHRISTMAS DEADLINES page for more information if you have purchased from us recently.
The furniture is brand new and packed in its original packaging. It is delivered flat packed for self-assembly.
We have put together a summary of where, when and how we deliver our products so you can order your perfect piece of furniture with a peace of mind. If you have any further questions, then please do not hesitate to contact us, we're here to help!
In order to make sure the furniture comes to you without any damages we have our own Arthauss drivers and hire our own vans. As you can see from the table below we deliver to most of the UK and this is why our lead times may differ depending on the area.
We want to give you the best deal possible, therefore we offer free delivery on all orders to addresses within the "green zone".
YELLOW ZONE - £25.00 delivery charge
ORANGE ZONE - £60.00 delivery charge - Delivery on a pallet via a third party haulage company. The courier will leave the pallet in a safe place outside your property for you to unwrap and take the furniture box(es) in.
WE DO NOT OFFER DELIVERY SERVICE TO IRELAND.
Delivery might take from 3 working days up to 9 weeks. The delivery time depends on stock and transport capacity. Please contact us to receive an estimated delivery time if required. We will keep you informed at all times and we would appreciate your cooperation. Our furniture is manufactured abroad (EU) and the delivery time reflects the time it takes us to deliver it to your home, this is the norm all UK furniture retailers.
PLEASE BE AWARE: We start very early in the morning. Goods are delivered 7 days per week between 6.00am and 8.00pm. We are unable to give a specific time slot during the day but we will notify you if you are the first point of drop. Once you agree to accept the delivery and for any reason you are not present at delivery address, we reserve the right to apply re-delivery charge of £40.
Unless prearranged, deliveries are to the ground floor only; otherwise additional charge of £20 or £40.00 will apply.
Signing for your delivery
All deliveries must be signed for upon delivery. Before signing for delivery, please visually inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. When your goods are delivered please retain the original packaging until you are sure that you do not need to return the goods for any reason.