Unfortunately, we do not currently provide an assembly service for our items.

You can find an estimated delivery time of a specific item on the product page of the respective item. Simply scroll down on the product page and enter your postcode in the 'Estimated Shipping' box.

At Arthauss Furniture, almost all of our products are shipped flat packed.

To find out the postage cost to your delivery address, please visit our delivery information page and check the postage cost for your respective postcode under the 'delivery cost' section.

Unfortunately, we are unable to make amendments to orders processed via a finance payment method. We would have to cancel the order first, and then you will have to place a new order.

However, for paid-in-full orders, we are delighted to say that we can indeed make amendments to your order, simply contact us at info@arthauss.co.uk or give us a call at 01522 511 185. However, please bear in mind that any significant changes can impact the potential delivery date for your order.

Returns and Product Issues

We're really sorry that you have an issue with your product.

After your item has been delivered, please check all the parts before starting the assembly process, and in the case of any issues, please get in touch with us as soon as possible. It is essential that you do not start the assembly process and keep the original packaging.

If the required part is on stock, we will be able to post the part as soon as possible; otherwise, the part will have to be ordered from our manufacturer. The part will be delivered within six weeks from the order date as we state in our Terms and Conditions.

We're really sorry that you have an issue with your product.

After your item has been delivered, please check all the parts before starting the assembly process, and in the case of any issues, please get in touch with us as soon as possible. It is essential that you do not start the assembly process and keep the original packaging.

As long as the product has remained in original packing and the assembly service has yet to start, we will be able to arrange a collection of the faulty product and provide you with a full refund.

You are able to return your items within 14 days after the delivery, as long as the assembly process has not started and all the parts are in the original packaging.

The customer is responsible for returning the product to our warehouse

After your item has been delivered, please check all the parts before starting the assembly process, and in the case of any issues, please get in touch with us as soon as possible. It is essential that you do not start the assembly process and keep the original packaging.

We're sorry to hear about this.

If if the instructions are missing for your item(s), please check the respective product page as a PDF version of the instruction is frequently located in the 'Product Description' section.

In the rare event that a PDF instruction is not accessible on the site, contact us as soon as possible and we will send you instructions at the earliest possible convenience.

Customer support

Call us at 01522 511 185

Send a message

E-Mail us at info@arthauss.co.uk